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The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. 2023 Celebrity Cruises, Inc. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Please advise us in writing of any special requirements you may have at the time of booking e.g. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. Such bookings will be treated as normal bookings subject to the above comments on special requests. No problem. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. The changed arrangements will then be treated as a new booking. We can then advise on an informal basis if we consider your chosen cruise is suitable. At times, we may offer promotional GTY offers. NOTE: The only exception to this policy are curling irons and hair straighteners. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Flights will either be by scheduled or non-scheduled service. I have a question about the due date for the final payment. Celebrity Cruises' cancellation . . If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. You may then be left at any port or place at which the ship calls without us incurring any liability. 1.5 What happens to money paid to a travel agent? The Latest Social Media Scam: Cross. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. Call us at 800-338-4962 or . Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. Please also see section 1.3 above. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. However, we will use only names and contact details for marketing purposes. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Regrettably we/the airline cannot guarantee your request. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Yes. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Guidance is also available from NHS (Scotland) on the FitForTravel website. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. General information on travel vaccinations and a travel health checklist is available on the NHS website. The contract between us is governed by English law. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Problems, so telephoned, cleared it. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or.