qantas group risk management policy qantas group risk management policy

We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . Security Policy. Qantas hiring Manager Aircraft Controlled Software and EDTO in Millers Qantas Group returns to profit with record first half result. Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. Upgrade my browser. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. Risk Management Policy - Policy - JCU Australia - James Cook University Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. We recognise human-induced climate change is a significant issue for the aviation industry. The radical Qantas action smashed resistance to what has become a foundation of the airline's business model: to gradually replace, or threaten to replace, existing employees with outsourced labour, or hire new staff on lower pay and conditions hired through subsidiary companies Qantas creates or acquires. However, a Qantas spokesperson told Simple . More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. Both roles will report to Qantas Group CEO Alan Joyce. "I don't work for a tea and coffee company. HWMq\~U. ASX to rise, Wall Street bets on slower rate rise pace As a company thats been around for 96 years, Qantas is used to looking at the big picture. Further detail on our supply chain assurance program can be found in our Modern Slavery Statement. "For workers, agreement termination is a threat that their remuneration, their working conditions fall off a cliff,"Professor McCrystal said. All of this gives us confidence as we invest for growth and future success. We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. It is intended to ensure a consistent approach to risk management throughout the university. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. He has been involved in start-ups, mergers, acquisitions and major change programs. PDF 2018 Qantas Voluntary Tax Transparency Code Report Photo: Qantas News Room. This process is designed to identify, assess, monitor and manage all business risks, including strategic, operational, financial, and compliance risk. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. "Unfortunately, that has been usedas a threat to the pilots. In plain English, Qantas would find a new company to hire other pilots to do the work. Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. Qantas hiring Duty Airport Manager, New York JFK in New York City The two TMCs officially came together on 1 January, 2023, after the larger Gattinoni Group (which also . All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Where appropriate, we're committed to working with external organisations and initiatives that promote transparent reporting of financial and non-financial metrics in the public interest. It is usual for each risk to have a named risk owner. Alan Joyce has been Chief Executive Officer and Managing Director of Qantas since November 2008. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. Qantas has an enviable safety record, consistently ranked as either the safest airline in the world or not far from it. Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. Across our workforce, we maintain an 'informed culture' of safety and security. Opens in a new window Opens in new window, To read our CDP Climate Change disclosures, please visit the TMC network Uniglobe Travel has strengthened its presence in Europe by adding new members in the UK and Turkey. As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. Shareholders | ESG risk management - NAB Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. He was also a key architect in the Qantas Emirates alliance that launched in 2013. Qantas Data Book 2017. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. Risk management Observations. They've been beaten down. Joining Qantas in 1994 she has held a variety of senior commercial, customer and finance roles across the Group, both onshore and overseas. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". At the heart of our everyday activities are a set of business principles and commitments that ensure fair dealing and protect stakeholder interests. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. Naren Kumar was appointed Acting CEO of Qantas International in April 2019. Opens in a new window Aviation has been at the forefront of the global business response to climate change, becoming the first industry to voluntarily commit to emission reduction targets as far out as 2050. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. Qantas hiring Regional Financial Controller - Asia in Singapore Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. Policies Policies Find the information you need to service your customers with ease. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. If you don't comply with what we want, we'll find someone else that will.". He was Chairman of the International Air Transport Association between July 2012 and June 2013. In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. Qantas | Investors - Home Scope With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. Risk Management Policy | RBA - Reserve Bank of Australia Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI Qantas staff fear the airline's stellar safety reputation is at risk as pressure from management mounts. As a result, we have emerged from the pandemic a stronger and more resilient company. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. The increase of increase is evident from the fact oil prices a prone to fluctuation all over the world(Sky News. The Qantas Constitution (PDF) is Qantas' key governance document. If there is a fire, I'm required to run towards it. "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. In line with this, the Qantas Group committed in 2017 to align our climate change-related disclosures to the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). Mr Joyce served as founding Chief Executive Officer of Jetstar for five years from October 2003, establishing its operations in Australia and across Asia. Opens in a new window Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. It can come with a hidden cost to morale. Upgrade your web browser for an enhanced experience. ", A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. The Qantas brand is synonymous with Australia. Opens in new window. We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. Berger Paints - Risk Management Policy A summary of indicators can be found hereOpens in new window Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. He is careful not to overstate safety concerns but acknowledges risks have grown. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> However, it saysit requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. View the highlights from the latest and previous Full Year Results announcements. Qantas hiring Airport Duty Manager - San Francisco in San Francisco PDF QAN FY21 Investor Presentation - Qantas Risk Management Policy - Timaru District Council The Civil Aviation Safety Authority has endorsed multiple safety and risk management systems at Qantas, and no-one is suggesting there is currently any systemic risk. Upgrade your web browser for an enhanced experience. Financial Risk Management Policy Loss Prevention Procedure 2. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. Tino La Spina will move to the role of Chief Executive Officer of Qantas International on 1 October 2019, with Vanessa Hudson formally commencing as the Groups new Chief Financial Officer on the same date. To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. better managing the behaviour of customers. A risk is anything that could potentially impact your project's timeline, performance or budget. Legal Matter Policy; 8. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). Management of personal information Qantas Frequent Flyer Qantas Investors | Sustainability and governance Climate scenario analysis allows the Qantas Group to estimate how we are positioned to withstand different climate futures over the medium to long-term. He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. Olivia is also on the Board of UNICEF Australia. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. Opens in a new window Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". PDF Group Risk Management Policy - May 2021 - Coca-Cola Hellenic Bottling The regular refresh of our saliency assessment is critical in helping us prioritise the human rights issues which are, or have the potential to cause, the most harm, and enables us to manage the key risks to people and to the business. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. Bags are being loaded onto aircraft incorrectly. Tax risk management is governed by both the Qantas Group Risk Management Policy and the Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. All our suppliers are required to comply with Qantas' The national carrier has a proud history of stepping up in times of crisis and the Group will continue to work closely with the Federal Government to provide repatriation flights, support export industries, share medical aid with our neighbours. Andrew Finch joined the Qantas Group in 2012 and is the Qantas Groups General Counsel and Group Executive, Office of the CEO (being the Groups central assurance functions of safety, security and internal audit). We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. 3. Risk management is based on the best available information. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). Sustainability Portal Qantas told us it "grandfathers" older conditions for long-serving employees "from a different era of aviation",enabling Qantas to become more competitive over time. "This investment can't be made at any cost and the flight crew cost base remains the last component of the overall business case which needs to be met," Qantas management told pilots in an email. This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. PDF Operating Responsibly and Transparently - Qantas We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. Join Qantas Frequent Flyerorsubscribe to Red Email today. For Qantas, these partners include Make-A-Wish Australia, the National Australia Day Council, Sydney Gay & Lesbian Mardi Gras, UNICEF Australia, the Great Barrier Reef Foundation and Oz Harvest. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". The Board adopted its Board Charter (PDF) on 1 September 2003. Key to this is responsible, ethical and sustainable business practices. Investor day Secure Your Legacy. Learn more aboutInclusion and Diversity. Safety and Health Policy; and 10. Among other roles in business and the community, Mr Joyce is a Director of the Business Council of Australia and member of the Male Champions of Change. "I would say that the Australian domestic market is the most competitive in the world. FY23 Preliminary Final results announcement. To 4 0 obj CDP website. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. TheQantas Group Business Practices Document (PDF)provides an overview of our beliefs, values and business practices and highlights the standards to be upheld by all employees. He has a broad range of commercial, operational and people leadership skills. Comply with Group Management Systems and Policy. Opens in new window. Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. Com , 2016). Upgrade my browser. In disclosing our financial performance, we comply fully with ASIC regulations, ASX rules and broader global reporting standards. We have seen airlines like Virgin like Rex come into the market and start up from scratch and the national carrier to survive has to have adapted to it. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. Qantas maintains it has excellent relations with what the chief executivecalls "our people". Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. Our Code of Conduct and Ethics and our Group Business Practices document outlines the obligations of our employees, contractors and those we do business with in relation to anti-bribery and corruption, and together with guidance from global regulators, collectively form our anti-bribery and corruption compliance program. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. The announcement can be viewed hereOpens in new window. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and 2 0 obj The Board has overall responsibility for the governance of risks. During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. Our Board of Directors combines deep experience and diverse perspectives to ensure we're delivering against our strategy and meeting our responsibilities to investors and other stakeholders. Part of Wallace's remit will be to guide preparations for the company's "Project Sunrise," according to Qantas. Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. The Qantas Groups approach to creating and protecting long-term value rests on two strategic pillars: Looking Ahead The Qantas Group entered the crisis in better shape than most airlines. "So, what should have gone in the front, went in the back. "Bags aren't making aircraft on time. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). We are red-lining, running at max capacity in a very dynamic, challenging environment. Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. In addition to the human rights due diligence and risk assessment of new and recontracting suppliers, we commenced work to assess our existing unassessed supplier base. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. "One incident I'm aware of, the ground handlers, they loaded the aircraft incorrectly," one employee said. Media Releases - Qantas News Room It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. Representing Australia at its best is what sets us apart - and our mission to advance Australian talent, ideas and values guides our community investment strategy.