viagogo cancelled concert refund viagogo cancelled concert refund

Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. settlement administrator or your attorney for any updates regarding Your email address will not be published. We will contact you. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. They do not say they are going to charge such fees per a ticket . You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Otherwise, avoid!!! To register, You must provide your real name, address, phone number, and email address. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . You will be entitled to a full refund or a 120% voucher. To post a ticket for sale on viagogo You must first register with the Site. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. They did not send me my ticket information until the day before the concert. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. The difference between 'cancelled' and 'postponed' events is . January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 1. 1.3 Modification. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Only to be given the run around. Case Name & No. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. I have been fighting with viagogo since October of 2021 with an canceled event. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. By Rhona Shennan 23rd Jul 2020, 3:38pm How do I unsubscribe from your newsletter? The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Not only no refund. 2.18 Merchant Description. A Which? got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Since June, we've found listings for events at all of these venues on Viagogo. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. The good date is 9/11/21, but the relisted my tickets for 9/21/21. 7.3 Additional Policies. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Take a look at our advice on writing a letter before you make your claim. Such notice shall be deemed given one business day after the email is sent. All Rights Reserved. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. All redress are non-exchangeable/non-refundable.. Add in you are not the original purchaser of the tickets. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. status of any class action settlement claim. Which? Mtley Cre Concert Tickets. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. I bought tickets for Rammstein before the pandemic and they would not refund me. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. However during the pandemic the response times may slow down. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Shows from the North American leg were also postponed until 2022 for the same reason. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Romeo Santos Concert Tickets. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. 5.3 Disclosure of Information. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. the price it is sold for on the primary market). If you fancy a viagogo event roulette then use this company. At no time do We provide the Buyer's payment information to the Seller. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. But to her frustration, Viagogo claimed the refund could take several months. Can I buy tickets that are personalised with someone else's name on them? 5.Select 'Item dispute', click Continue and follow the on . The whole ordeal cost me almost a thousand dollars. But Which? If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Pretty straightforward, you'd think? Many event managers have already committed to providing refunds for cancelled events. If an event is moved and you cannot make the rearranged date, you should be entitled to . Backstreet Boys Tour 2023. I haven't received an email confirming my order. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. has found. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. This is so frustrating its been 2 years !!! June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. We disagree with such restrictions and think they are not beneficial to fans. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Viagogo is a ticket marketplace for concerts, sports and theatre events. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Rufus Du Sol Tickets. 2.17 Season Cards. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Jay Chou Concert Tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. The Weeknd Tour 2023. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Trying to call the customer service is ridiculous with 3 hour wait times. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Why can't I see my order or sale in my account? It's unlikely you'll get the delivery costs or booking fees back, though. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. 6.5 Tax Indemnity. The money belongs with you. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Rufus Du Sol Tickets. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. How do I find tickets I've already downloaded? I had put the required amount of 180.00 per a ticket. Paid 250 Euro VS the real cost of 100 euro. 1,779 reviews for Viagogo, 1.3 stars: '1. Received Refund in full for cancelled concert. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Plaintiff fails this rigorous analysis.. 3.3 Laws and Regulations. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Be the first to hear about special offers. "Comparably priced" replacement tickets are determined by viagogo in its discretion. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Explain your case the best you can. 5.2 Violations, Termination and Suspension. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. After realising the scam and contacting them, they made it very clear that they will not refund or . Leave us a message by clicking the Contact Us button. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Taylor Swift Tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. I received an email 4 days prior to the event, stating the ticke. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. You warrant that you are over 18 years old and have the legal capacity to make the transaction. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . 6.8 All Sales are Final. Hombres G Concert Tickets. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. May 3, 2021 / 1:22 PM / AP. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. I was promised a refund because the tickets I bought were corrupt. 2.13 Ticket Information. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 5.4 Making Adjustments. This has reportedly been a long-standing policy of Viagogo. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. You also agree not to separately contact the Buyer at any time for any reason. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. This tracks your activity using third party cookies. About Us 2.11 Ticket Fulfillment. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. This is the easiest way to get your money back. . Let us know in the comments! CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. 2.9 Seller's Confirmation Obligation. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I must have sent countless emails and phone calls. Copyright (c) 2006-2023, viagogo AG. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. To be a member of this Site, You must agree to accept the terms in this Agreement. We look forward to hearing from you. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Viagogo promises "a full refund" if any problem arises, while Get Me In! I had tried calling them and the day of the concert and no answer. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 1. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. When Your Event is Canceled or Postponed. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Rob Davies. What We Do. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. You will receive an email notification from Viagogo explaining the same. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If tickets are not consecutive, then the Seller must create a separate listing. Including any such items constitutes a material breach of these terms and conditions. In the case of refunds, we appreciate our customers' patience while we process their request.'. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. The organiser will tell you how to get a refund. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. But gave me only option was to relist on their site or go to resceduled date. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. I am based in Indiana. We would like to show you a description here but the site won't allow us. 3. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Instead, it sat on your $2,031. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 6.11 Permitted use. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 2.4 Listing. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. "If . A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Send us your story with as much detail as possible to fill out our investigation. We will also add Tax on our fees as applicable. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Dave Chappelle Tickets. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. 2. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. I'm Travelling - where and when will I receive my tickets? 3.Click Dispute a Transaction. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. All sales and bids are final. Refunds, therefore, aren't applicable. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Sent info several times and they made every excuse under the sun. The 1975 Tour 2023. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You also warrant that you own the tickets. Complain to the ticketing website. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services").