I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! The airport was originally named Patrick Henry Airport, its code PHF representing Patrick Henry Field. Best flight experience in ages! 8 years ago Save I would arrive at least 3 hours prior if you want seats together. We will usually begin boarding about 30 to 35 minutes before departure time, so its important to be at the gate and ready to board at least30minutesprior to scheduled departure. Virginia is the home of two NASCAR tracks. It made it difficult to breathe with my asthma. FAQ. No real disappointments! Newport News/Williamsburg International Airport, Feb. 1, 1976 Official Airline Guide (OAG), North American Edition, Newport News flight schedules. It's discrimination and it's not okay. [23][24], Beginning May 13, 2011, Frontier flights were operated with 162-seat Airbus A320s; as of September 12, 2011, Frontier was operating seasonal service. 3. We recommend being at the gate well ahead of your flight. But it arrived quickly. Grumpy flight attendant. 2. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. They tried to blame AA for it. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. Thank you First know, all airlines have different fare classes, often times people will talk about the basic fare classes being F, J, or Y. I would call Funjet and speak to someone. ", "The bathroom supplies were not replenished. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal", "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal", "All went well. In 2019, the airport handled about 431,077 passengers. Prices are higher at check-in and at the airport. Hampton Roads Transit directly serves the airport with regional bus service at two bus stops; the airport is on HRT Route 116 and is the only Hampton Roads airport with direct bus service. On 2/4/22, Trip Mate closed the claim stating the claim should have been filed with Funjet Vacations because we cancelled prior to departure, which would be covered under Funjet's "Cancellation. I got Covid and I was unable to attend the wedding. ", "The cabin crew were absolutely outstanding. ", "Flight and service were fine. The package included a direct chartered flight on Viva Aerobus. Take advantage of low pricing and in-flight perks on these exclusive flights, operated by quality carriers like Allegiant Air, Frontier Airlines, Sun Country Airlines, Swift Air, Viva Aerobus and Volaris. As far as checking in 24 hours before that is not an option because I don't have a reservation number for (ta && ta.queueForLoad ? ", "EWR Terminal B3 has the worst TSA capacity Ive seen in a long time - understaffed, no TSA PreCheck (& no option to go through a different security check point), resulting in very slow lines from inadequately shepherded inexperienced international travelers. During the flight the head attendant was watching a movie on her personal device. Since 2010, the Commission consists of six commissioners who are appointed by the cities of Hampton (2) and Newport News (4). DO NOT USE FUNJET!!!! ", "The seats are not very comfortable but luckily most of the flights are not too long. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. ", "The crew were professional and courteous", "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. Newport NewsWilliamsburg is the first airport in the nation to undergo a sustainability project, to incorporate green technology in every facet of operations. No flight for us ", "I am traveling with a friend and our request to seat together was hornored. TSA really under staffed. [27], In July 2022, Avelo Airlines announced new service from the airport. One more benefit of booking with a travel advisor: New low deposits on bulk fares with eight major airlines. My suggestions to improve customer satisfaction based on my experience would include the following 1. International Travel | Frontier Airlines Travel / Travel Info / International Travel International Travel and Security Traveling can be stressful. All the info you'll need to get you parked and on your way. Entertainment video glitch for much of flight. Frontier Airlines began nonstop service from Newport News in 2010 as the airport was finishing a $23 million renovation. This is totally unacceptable and explains why the reviews and ratings for these companies are so low. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. Vacation planning assistance is available from 9AM to 12AM EST. I would give them zero stars if possible. AirTran started jet service from the airport to Atlanta in 1995, but pulled out in March 2012. Must fit underneath seat or in overhead bin. ", "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. DO NOT USE FUNJET OR TRIPMATE AND NEVER FLY ON VIVA AEROBUS!!! ", "Plane was virtually empty and it was a pleasure to have a whole row to myself! Five car rental agencies can be found at the airport: Hertz, National, Enterprise, Avis and Budget.[33]. We landed very early. ", "The plane crew were great but the check-in crew were not professional. Dont waste your time to fight with them, theyre not going to do anything for youDispute with your bank first and tell them this company is a scamI hope this will help. Was hoping JetBlue", "Crew was very friendly and helpful. If you have a group of 10 or more guests, please contact 844-986-1097 Monday-Friday between 9AM and 7PM EST. More Info > Transportation| Getting to and [18] In the fall of 1989, Emerald Air was operating Douglas DC-9-10 jets nonstop from Orlando twice a week. Then back to 4. ", "Every time my flight is always late and I usually have my family with me. Carry-on bag prices are more expensive at the airport. Fares are kept low by sacrificing luxuries, such as in-flight entertainment devices, while meals and drinks can be purchased as extras. a sandwich might of been better than that disgusting hot food. They kept my money and received reimbursement from the companies. ", "First Allegiant flight, so I did not realize the 40 lb bag limit. Hundred percent a company all about customer service", "Jetblue is just amazing, lots of smiles, tv, free fast WiFi , free snacks and drinks ! Flight attendants were miserable. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. Very uncomfortable seats, hot air little ac, very poor experience with Jet Blue. [21] Delta Connection began service from Newport News to Atlanta in February 2002. The safety announcement was awful. Flight status is not available at this time, please check back later. Torture! I don't think a more uncomfortable airline seat could possibly be invented. ", "I have been flying American Airlines for years and never had a big issue. We are flying out of STL. I've always flown SW and did online check-in 24 hrs prior to get seating status (A,B,C). A frustrating experience. Someone even tried to get a drink after waiting so long and they were shunned away", "My son and I were a little cramped by the seating. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We pay good money to ride on the horror bus! There is still a lump of money that they made me pay that is unaccounted for, and they refuse to give me detailed receipts of everything. ", "Was late. because of this the flight felt longer. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. To check out where the president calls home, book a flight to Dulles International Airport. It was a horrible experience. On this Wikipedia the language links are at the top of the page across from the article title. After Labor Day, Frontier planned to operate six days per week. I enjoyed the food options! Everyone is like sardines packed away. ", "Friendly and responsive flight attendants, one of few direct flights so definitely a plus", "Lack of communication from the gate and flight deck about a delay before we left MSP. We cudnt hear most of it.. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-58300338', '');}, 'log_autolink_impression');flight reservation numbers for us so I cannot prepay for seats. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. Seats are narrow so glad im not a heavier person", "Late departure without any explanation. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. There are a few things to keep in mind. You have eased my fears. ", "Some complimentary snacks. This company does not keep its word and clearly does not train its employees to do anything but lie. New Low Deposit Policy. Albeit it took quite awhilenot sure why. If you dont choose a seat, one will be randomly assigned to you at no additional cost, which means you may be separated from your party. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-58300077', '');}, 'log_autolink_impression');Playa Del Carmen for my family of 4. We didnt find out a reason till we took off. ", "Crew serving was efficient and quick--accommodating. PHF covers 1,800 acres (728 ha).[1]. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. Both runways were extended to their current lengths of 6526 feet (1989 m) Runway 220, and 8003 feet (2439 m) Runway 725. ", "Waited an hour for luggage to be loaded onto planes e.", "It's hard to estimate, but I was sad you ran out of hot sandwiches. Lots of room in the row. The airport launched an expansion effort in the early 21st century. Trenton and punta gorda airports are small, you have to walk to the plane. The cheapest ticket to Virginia from the United States found in the last 72 hours was $22 one-way, and $74 round-trip. Turns out that having travel insurance really does you no good. Suitcase arrived as well. When the plane was delayed going out of SFO, they didn't say anything until 30 mins after we were supposed to fly out. 1-888-558-6654 Frequently Asked Questions You can call us any day of the week! Frontier operates as an ultra-low-cost carrier with competitive prices and direct single-leg trips. I finally received a check for $143 from TripMate for reimbursement for incidentals for the "delayed" bag. I was trying to sleep and was NOT pleased. Completely satisfied with my flight. If you havent already checked in online, you must be in line to check inat least 2 hoursprior to departure to ensure you are checked-in with a boarding pass in hand no later than 45 minutes prior to your flight's departure. Well start sending you the news you need delivered straight to you. Or, you know, have seats that fit all your customers. Flight left on time and landed early. ", "It's comfortable and the staff is friendly", "They have cheezits and leg room and it's a quick direct flight", "Male flight attendant seemed annoyed to be there. When we finally landed. Didnt make it to Chattanooga until almost12 am. My problem is I am flying with an 8 year old and 2 year old, I do not want to be split up. We cannot remove clothing when hot but can add clothing or blankets when cold. I'm honestly shocked that you use them considering your a creditable company. **** WARNING. Friddell, Guy (September 21, 1990). I was very uncomfortable. We fly Frontier to (ta && ta.queueForLoad ? The temperature remained the same, seatmates were also complaining. I don't know about your airport, but on charters before where we had to check in at the airport, there were people in line 4 hours prior. Airline service began in November 1949 on Piedmont Airlines and Capital Airlines. On the other hand, a flight to Richmond International Airport is farther from the beach, but flights here are less expensive than flying straight to Norfolk. No complaints. Additionally, in 2011 Tidewater Flight Center opened a second location at the airport, providing flight instruction from the original terminal building. By registering with Funjet Vacations, you will receive weekly e-mails that will keep you updated on new specials and hot deals. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. ", "Handheld device rental too expensive and tv show selection to limited for my interests. Staff was courteous and the food was fine. I have not received a dime for my missing bag. 2. Get buying tips about Travel Agencies delivered to your inbox. ", "The cabin attendants were mostly cheerful", "This will be my last flight on American. Deposits on AeroMexico, American Airlines, Alaska Airlines, Copa Airlines, Delta Air Lines, Sun Country Airlines, United Airlines and Bahamas Air are now as low as $250 per person on bulk fares to Mexico, Caribbean, or Central America with Apple Vacations, Funjet . A flight to Norfolk International Airport will put you minutes away from the most famous beach in the state, Virginia Beach. Therefore, I sat in the "priority" boarding area. No comparison!! ", "It airfare.I've never in my life had to deal with such an unprofessional company in my entire life! Pilot kept stating he thought it would be resolved in 15-20 minute. They have all washed their hands of me and have closed the tickets and claims. ", "Very poor communication with multiple delays. It was a nightmare. Or will it be a problem? I had to sit on the plane for over an hour before we took off. ", "The seats are too narrow with little leg room. Also, at the bottom of the reservation it said I would have to pay an additional $248 per room in fees to the hotel. I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. Once past boarding, everything was great ! The first time, I woke up on my own to see everyone finishing their food, so I asked for a meal and I got one; the second time, I woke up to see the trash being collected, but never got a chance to ask for my meal because no member of the flight staff passed me again. The price was outstanding since I went with the Black Friday special. This airline also charges for carry-ons. switched to a later flight hoping that flight would not be delayed. shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Funjet Vacations. ", "Everything was smooth. Polite staff, great flight. ", "There was a dog barking the entire time that disturbed everyone. ", "The lady at arrivals remembered me and my infant daughter. ", "This flight itself was great overall. Save 22% or moreCompare multiple travel sites with one search, Free to useThere are no hidden charges or fees, Filter your dealsChoose cabin class, free Wi-Fi and more, Bundle and saveSave money when you bundle your flight + hotel, Best round-trip prices found by our users on KAYAK in the last 72 hours. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Atlantic Aviation handles international chartered flights. My only consolation was that the middle seat was empty. Thanks so much! Concourse A opened in May 2010 as the airport's second concourse. I won a $50 Delta gift certificate! ", "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service.", "See Below.. Inflight WiFi Entertainment Options", "Flight was delayed hour due to missing crew. ", "Seats arent that comfortable and dont recline even a bit, tray table is small. They should not be allowed to do business, as they are an unfair and shady company that is a total scam!! boarding was on time and efficient", "no screens to watch movies. If you are not at the gate by this time, your reservation may be cancelled and you may lose your seats on the plane. ", "American is the worst. WTF. A Nike missile air defense base, known as N-85, still exists on the property, though abandoned since the mid-1960s. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks. Get To Know Us. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Love Sun Country! ", "The flight attendant checking peoples bags and boarding passes at the gate was not friendly. We just sat there", "New plane, very comfortable. [13], The turnaround began with the hiring of Charles J. Blankenship as executive director in 1984. All Carryons taken. I had to use them to book travel arrangements for my friend's wedding near Cancun, Mexico. They owe us money because we couldnt get on our flight so we had to go out later on a different airline. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. US Airways Express (replaced later by American Eagle following the merger of American Airlines and US Airways) later served Philadelphia and Charlotte from the airport. Fold down table was broken. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable. An average nonstop flight from the United States to Virginia takes 2h 58m, covering a distance of 910 miles. Seats were uncomfortable and have to pay for all snacks and drinks including water. Flores, Chris (August 14, 2005). I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-58309796', '');}, 'log_autolink_impression');Cancun all the time.yea they always will seat one child with one parentno worries! Never ever again that Im going to use another travel agent in my life. You could also get to the White House by flying to the Ronald Reagan Washington National Airport. ", "Ticket prices are always the best. I decided to cancel instead of sending those without covid. The last charter we flew we did not get seat assignments until we got to the airport. At 6'3", I was very grateful for the ask. Based on KAYAK flight searches, the most popular destination is Norfolk (41% of total searches to Virginia). E-boarding pass was nice. You must have your printed boarding pass in hand and have any baggage checked in by the following cutoff times: These times arevery importantif you want to make your flight. The turbulence was scary and the noise made me put on headphones to sleep. 2 hours before the flightArrive at the airport, 60 minutes before the flightBe checked in with boarding pass, 30 minutes before the flight Be at your gate. 3. Customer service should have trumped their rules in this instance. When the United States Congress deregulated the airlines in 1978, many airlines serving Patrick Henry Airport consolidated their southeast Virginia services at other airports, and Patrick Henry International Airport lost most of its jet service. I have been lied to over and over again from this company. Vacation planning assistance is available from 9AM to 12AM EST. It is an added cost with no benefit to be had. Save your time, money, and energy and DO NOT book with them. ", "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. There are a few things you should know. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Initially, they said yes but every other contact since has been no. If you are traveling asanElitelevel member of FRONTIERMiles, we invite you to look for the priority check-in lane. ", "Flight was very late. Being Florida, it rains. A new three-level parking garage opened in June 2007. Terrific crew. Included with purchase of the WORKS!. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. ", "The entire crew we're so accommodating and Robin was hilarious, made the hassle of traveling enjoyable and entertaining. ", "They wouldn't let me on the plane. You must have your printed boarding pass in hand and have any bags checked in by the below cutoff times before departure: NOTE: Mobile and Web check-in ends 60 minutes prior to departure. It's not realistic to expect customers to stay loyal to an airline that prices them out. ", "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)", "I wasn't awake long enough to find fault", "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! With KAYAK you can also compare prices of plane tickets for last minute flights to anywhere in Virginia from anywhere in United States. St. Maarten. My over 50 ears cant make it out. so when I went to book a trip only a month after the credits expired, I wasnt able to. While the flight crew was trying to keep announcements to a minimum in board, a little bit of information would have been reassuring. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". Until the 1990s, part of the original terminal building was named the Flight Services Building and was home to the local office of the National Weather Service (NWS). [2] The loss of dominant air carrier AirTran in 2012 and competition from low-cost airlines at Richmond International Airport have led to more than a 60% reduction in the annual number of passengers at PHF since 2011. They need to be investigated thoroughly. No vouchers offered + no free anything offered = Bad customer service model. Allegiant Airlines also began jet service to the airport with flights to Orlando Sanford Airport but then ceased serving the airport by 2012. DO NOT USE THEM! more, You seem to have JavaScript disabled. Also the carryon restrictions are ridiculous. Spent $1600 in one day to make it to my destination. ", "The professionalism of the crew while still having a good time and making it a great experience. United Airlines (which had acquired and merged with Capital Airlines), National, Allegheny and Piedmont all operated jets to PHF with the first jets being operated by National with Boeing 727s in 1966 (runway 6 had been extended from 5600 to 6100ft by then). However, on January 6, 2015, Frontier Airlines withdrew all services from Newport News. ", "The cleanliness of the seat and tray area. Enjoy unlimited savings all year with the Discount Den! When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST. I would call back, but sometimes with a charter this just isn't possible, so just make sure you're on the computer 24 hours prior and do it then. [4] A US Customs facility was added to the terminal to allow international arrivals (airline and corporate). ", "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. Should be mandatory. ", "Lots of leg room! ", "The flight was delayed at take off and at deplaning and we were never told why or even that we were delayed. Latam also tried to blame AA when they lost my bags on the way there. ", "Got a TSA Pre Check stamp on my ticket to start, flight was on time and the crew was professional and very accommodating. If you haven't already purchased a seat, we recommend you choose one at check-in. Initial service included four direct flights a week to Denver with 128-seat Airbus A318s, replaced within weeks with larger Airbus A319 jets. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. The most popular route is New York LaGuardia to Richmond Byrd Intl and the cheapest round-trip airline ticket found on this route in the last 72 hours was $185. ", "Check in crew at BOS was great - this team of folks is not on the rating, but wanted to call out that they were very friendly and helpful, one kind lady walking me thru the bag tag printing process when I hadnt realized I needed to do that. ", "Was surprised to see 0 social distancing in the plane. Elite Airways announced intention to begin service with flights from PHF to Myrtle Beach, SC in 2018, but scrapped the plans due to doubts and concerns about airport operations following the failure of a reincarnation of People Express Airlines (2010s) (which was based in Newport News and attempted to operate a small hub at the airport with Boeing 737-400 jets) and multiple investigations into the airport as well as a perceived lack of passenger demand.[26]. ", "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany! Hi Mary! ", "We had kids wound up from Disney and caused all kinds of problems. We received three additional alerts making our total wait time at the airport 5 hours before we could approach the gate and board the aircraft. Both my wife and I could not access internet. Then they took forever once they started. Shuttle and limousine companies also service the airport through pre-arranged appointments. Overall not a good experience", "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience", "Couldn't get onto internet. ", "The entertainment screen was distracting. Make sure you know everything you need before you leave. I feel that Sun Country is extreme in allowing only one bag that fits under the seat. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. ", "Arrived 1 hour and 10 min before take off and American Airlines didnt let us check in. ", "delays, crying children and sniffling sneezing passengers. Airport: Print your boarding pass at the airport at one of the self-service kiosks, or at the check-in counter. ", "I didn't like how the air was turned off before we were allowed to leave the plane. Give free blankets or put a warning on the boarding pass saying that you will freeze. Richmond Raceway is a short distance from the Richmond airport. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers.