Ensuring proper protocols are in place. Whatever choices you might want, you will have it when you are here. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. Gonzalo and Julio were awesome! Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! We went to the concierge and they printed out results for us, which they already had tied to our room. Also, the tequila options are a joke. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. If you have a longer trip, it is definitely worth it for all the small extras. At Excellence resorts, there is a wide range of rooms on offer. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. We look forward to welcoming you back in a heartbeat. The entertainment is fun, especially the Silent Party nights. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. Visit hotel website. The Good. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 Please, receive our warmest regards from The Excellence Collection. It has been a pleasure having you with us and we look forward to hosting you back soon. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Alejandro at the bar with the pizza oven is great too. Because the ocean was not appealing, the pool areas were packed. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. They were waiting with a very comfortable luxury SUV for us outside the airport. Yes, dry cleaning and laundry service are offered to guests. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. 18+. This is how each of our Cancun and Riviera Maya resorts did in 2022. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. I would recommend you go there, much better value. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. This is one of the Excellence hotels initial resorts. The location of this restaurant is really lovely. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). We never leave reviews, because all the other great reviews are true about this place. I thought that would annoy me, but it was not an issue at all. Airport - Arrival was quick and easy. The staff knew exactly what we needed and got the job done. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. The poolside food options are pizza and cheeseburgers. Each night it felt like we were whisked off to a faraway location with some really solid eateries. The other pools were pretty much the same temperature as the air around us. That alone was amazing to save us from waiting on hold. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. These cookies do not store any personal information. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Package deal Contact accommodation for availability. The bartenders are great and fast. They were so attentive and we had so much fun dancing and doing activities with them. Please, receive our warmest regards from The Excellence Collection. Dreams resorts All your questions answered! Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. You can also put your name in to return later and get a drink or enjoy the live entertainment. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. Its authentic Mexico and well worth a visit. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. This is by far the best all-inclusive Ive ever stayed at. Overall the food selection was wide and of good quality. We did not do the Preferred Club this time, but have. We at InspoVacay prefer a more condensed offering. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Spa is really good as well. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. Please, receive our warmest regards from The Excellence Collection. This wine tastes bad. Federal 307 Chet-Pto. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. All the house wine is the same at every bar and restaurant and it's really bad. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; I would highly recommend this resort to anyone! It is a very positive change when you see how much trash ends up in the ocean. A comment about the blue pool floats, please don't hoard them. Please, receive our warmest regards from The Excellence Collection. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. If you want to grab yourself a deal there are daily offers that are available. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Our driver wore a mask and we did too in the enclosed space. Q. You name it and they have it. Generally speaking, the Cancun Hotel Zone is very safe for families. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Lastly, bring lots of smaller bills for tips! Its a must-try if you like Asian food and was our favorite restaurant on the resort. Because the staff are so inviting, the crowd that comes here were just as friendly. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. Food was great. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days.