If you have registered before, please check your registration is valid and has not lapsed. These include: In these instances, you would need to contact us for help completing your booking. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). You should also confirm departure times for each onward flight. These policies and rules are binding on you, so be sure to review them before purchase. Bad. They may change due to air traffic control restrictions, weather conditions or operational requirements. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Prices are subject to increase prior to the time you make full payment. are beginning to reopen to travelers who have been vaccinated. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Please ensure you read the credit details and then give us a call when youre ready to book. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). To find the change rules for your flight ticket, look under the My Trips section of your account. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. You also can't split it between multiple flights. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Airlines generally do not allow changes to your routing or name changes. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Write a Review. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. We strive to make sure your travel arrangements are satisfactory. Please note that for all air bookings a service fee of up to 16 will apply. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. You will be given immediate feedback on whether the code worked and if not, why. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. If youd like to check what your airline is offering, you can check out the airline policies directly. Dollars? We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). For many airlines, the credit is good through December 31, 2020. The airline will determine eligibility requirements for your companion prior to your purchase. If your airline does appear to . All refunds will be delayed until the situation stabilises. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Unfortunately if we cant reach you, our agents have to move on to help other customers. I had leave revoked in the military and had to cancel my trip. Refund Policy. Almost always, latest coupons and promo codes can be found there. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You can still book with StudentUniverse. Eligibility, Joining, and Website Information. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! We will ask you for details about your experience to forward to our technical support team. Some US states are also requiring COVID tests for travelers to enter. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Never miss a flight (deal) again If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Some countries have reopened borders to international travelers, with guidelines or restrictions. If you look up reviews of tripmate, you will see 1 star across the board. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Please see the chart below to see if your flight is eligible for these rewards. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Many airlines are updating their policies regarding travel credit use deadlines. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Log in (or join) to see if you are eligible. If your query is not urgent, please expect a delay in receiving a response. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. How do I change or cancel my flight ticket? If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. In some cases, failure to present required vaccination documentation (e.g. Failure to produce either may result in the provider refusing to honour the reservation. Please refer to your airlines policy for more details on when your credit has to be used by. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. That page has the latest coupons, promo codes and deals etc. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. However, sometimes the deal may not be available for all dates or to/from all airports. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Good. Individual services and tour organiser packages. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. Airlines have been updating their policies regularly as the situation is still changing. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Studentuniverse Refund Policy Coupon Code can be found at this link. Log in to get the phone number and call our agents, who will help you book over the phone. Youll be able to use it on StudentUniverse, for flights operated by that airline. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Also, current discount deals are available at the link. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. That depends on the airline policy. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. It is entirely at the airline's discretion to provide you with a seat on a later flight. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Sound good? We accept most major debit and credit cards. All prices are subject to availability and can be withdrawn or varied without notice. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We are trying to help as many people as possible as quickly as we can. To find out if there is a fare difference . StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Maybe. It depends on the airlines waivers and if the travel ban actually applies to you. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Please check your airline's policy to see if you might be eligible for a refund. I have questions about baggage. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Save your details for a quick and easy checkout process. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Take advantage of our promo codes and special offers to save even more. StudentUniverse UK has got you covered. To ensure you are seated next to each other you can either contact us via email or chat with an agent. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. One-way fares to non-US destinations can require special visas. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover.