Other Past and Current Lawsuits against Samsung, 1. The company does not make quality products anymore and does not stand by the products. As the launch date for Samsungs highly anticipated Galaxy S23 series inches closer, the rumors and leaks keep coming! How can I participate? We purchased the Samsung Refrigerator/Freezer, Model Number: RF28HMEDBSR/AA last year and are experiencing the same problems with the Ice Machine. The 9th U.S. What is Samsung Bot i? Wake up everyone and stop buying foreign productsthese companies do not care about American consumers and our politicians do not either. The CPSC is responsible for investigating safety hazards and defects in consumer products, including refrigerators. Count me in. We are not trying to get over on anyone but we paid for a working refrigerator that guarantees 10 years of working service. While the claims process may take some time, the compensation provided can help cover the costs of repairs, replacements, and related expenses. I bought a Samsung double door refrigerator ice maker doesnt work never received any recall notice bought it at lowes cant get anyone to fix it, no service repair company will not fix any Samsung appliance. The Home warranty place said theyll only pay $200.0 on Repairing the Refrigerator. "They run above the temperature at which food can be safely stored," the lawsuit alleges. A total of 2.3 million claims were approved when the lawsuit was resolved. This service bulletin is included in the lawsuit on page 39. He said this is a known defect / design issue by Samsung that has no realistic fix. So i paid a technician to remove the ice. A class action lawsuit claiming to represent all Samsung ice makers claims that more than 20 models are flawed. Be aware do not take risk of chemicals getting on consumable food without knowing how to treat the illness. John Matarese looks into a Class Action case filed against Samsung, for refrigerator ice makers that fail repeatedly, according to claims We have a formula we have to keep in the fridge for our middle son who has a rare bone disease and if I can not rely on a fridge that I bought for $4000 to last more than 3 years or have the company make it right for me as the consumer, I absolutely will not be purchasing any other Samsung products! The company hasnt issued a recall of the refrigerators in question. The leak started soon after purchase. My wife is a diabetic we need a working refrigerator for her insulin to stay cold. We have had to take everything our of the appliance many time, and use a hair dryer to thaw the ice at the back of the frig to try to keep the ice-maker in the door working. In this article, we will explore the details of the Samsung Refrigerator Class Action Lawsuit Settles, what it means for consumers, and what actions they can take. In a class-action lawsuit, customers of Samsung have sued the electronics business, saying that certain of the companys refrigerators do not keep food cold enough. Plus, they scratched the freezer door during delivery, would have also said nothing if we did not catch it, and had to leave everything in the old fridge 4 days out in the garage until they came back with a new one. It offers a partial refund instead of a replacement. Can I get some money to replace my refrigerator that has never worked. The only way to stop the loud fan grinding noise is by opening the fridge doors but then, obviously, temp in fridge significantly drops. They are giving us a hard time, before finding out this is a nationwide issue, they made us feel we were an isolated case, knowing full well they are responsible. It is more expensive to get it fixed than to buy a new one. The case has been going on for several months and could take years to resolve. VIDEO: How To Join Samsung Refrigerator Class Action Lawsuit? ICE Limitations. After two years with the same issue we were told to purchase it and we would be refunded what we paid into it in 2022 we did just that. I bought it at Lowes, and they had to have received numerous complaints beforehand, yet obviously said nothing. We tried to turn off the ice maker while we thawed the block of ice, but even though it was off, ice still came out creating another frozen slush! Im so angry and disappointed in SAMSUNG. So, I gave up and decided to call Samsung directly. If your refrigerator is broken and youve noticed that your food is losing flavor more quickly or isnt staying cold, you might want to think about bringing a lawsuit. Even though the manufacturer and its retailers were aware of the problem, they did not do anything to fix it. If any ice is left, it can cause the issue to resurface. Under the terms of the settlement, Samsung agreed to provide repairs, reimbursements, and other benefits to consumers who had experienced problems with their refrigerators. "After they got rid of the refrigerator, their stomach problems go away.". For a free consultation, kindly get in touch with our office. We purchased a 4 door Samsung Refrigerator, February 19, 2019. Also told us this was a major issue with Samsung. I thought the twin cooling system meant it would keep my groceries the correct temp. But after having the defrost problem fixed, the ice maker still didnt work. My rep from home depot was very good, he gave them what for when they tried to play with him, he went right to the top after about an hour and got me a replacement. In the meantime, the lawsuit is moving forward despite a court ruling against the company. I purchased the extended warranty. No refrigerators made by Samsung customers or the Consumer Product Safety Commission have been recalled. the repair only last for 3or4weeks,and back to square one. It makes the metal auger incapable of breaking the ice sheet and now it cracked the body of the ice storage area. Total piece of crap! The lawsuit filed against Samsung alleges that the defective ice maker in certain models of Samsung refrigerators caused significant problems in consumers. so we quit calling the repairman. One class action lawsuit just closed. Frustrated consumers created a Facebook group Samsung Refrigerator Recall U.S.A Now where they posted videos of their malfunctioning appliance. Raising twelve causes of action, the suit alleges . You can also file a complaint with theFederal Trade Commission,Consumer Product Safety Commission, and depending on where you live, with theNorth Carolina Attorney Generals officeor theSouth Carolina Department of Consumer Affairs. How can I get in on this lawsuit? Im sure there is an ice problem as I cant even get my deli tray to open, appears to be frozen shut. Alex Murdaugh sentenced to life in prison for murders of wife and son, Biden had cancerous skin lesion removed last month, doctor says, White supremacist and Holocaust denier Nick Fuentes kicked out of CPAC, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Biden team readies new advisory panel ahead of expected reelection bid, At least 10 dead after winter storm slams South, Midwest, House Democrats unhappy with White House handling of D.C.'s new criminal code. Can someone post how to join the class action suit. Is it settled or is it still ongoing? Claims had to be submitted by a specified date in order to be eligible for compensation. Can I become a litigant in this lawsuit? What is the Samsung refrigerator ice maker class action? I currently am defrosting it again. Would you take someone to court in a group action? To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. Despite proper maintenance, some Samsung refrigerators may experience problems. What a real pain just to get a refrigerator that works. I purchased my Refrigerator in December 2015. An Indiana customer filed a complaint with the CPSC on July 14, 2021. The irony of all these complaints about the icemaker for me is that I never hooked it up because I had the refrigerator in a temporary location. My current problem is that I have water under the refrigerator drawers and some stuff is molding pretty quickly. Eligibility for compensation depended on the specific problems experienced and the model of the refrigerator purchased. Now the control middle door is broke too. The class-action lawsuit has been ongoing since last July when the Samsung ice maker stopped working. However, not all of the model numbers have been impacted. We began leasing our Samsung refrigerator back in 2020 from Aarons who believed had the best products. To receive compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. Where is our consumer protection? At the beginning of last year, we started having issues with the ice maker. Samsung stepped up even after their 1 yr. warr. Thanks. We called Samsung right away and they said they would handle the ice maker costs for a tech to come out and fix it. We have to defrost the ice maker ever 2 weeks or so . Not only did the refrigerator default the microwave did also. Last but not least, you can participate in the lawsuit by calling the law office that is representing the plaintiffs or registering on the official website. samsung refrigerator slushy or wet ice, would like to join the lawsuit. Weve have numerous problems with the drawers opening & closing and also the water/ice dispenser is full of mildew. Samsungs refusal to offer a free repair has prevented customers from using their refrigerators. In the lawsuit, a few irate filers are attempting to recoup $88 million in legal costs. They claim that Samsung refrigerators with French door dispensers have a noisy fan, slushy ice in the bottom, water under the crispers, or running down the wall. I purchased my Samsung refrigerator in November 2018. Would you please pass on the info if you found out. Please help. The complaint claims that all Samsung refrigerators have a label with a freezer drawer at the bottom and a twin-door (or French door door) design at the top. A spokesperson for the commission said in an email, "We cannot discuss if we plan to recall a. Since then the refrigerator buzzes very loud with ice coming out of the vents behind the Twin Cooling Plus area. When this settles and after payment to the attorneys, I hope there is enough left to buy us a plastic ice tray so we can make ice in the freezer. We called a repairman and was told that there is no fix and that this problem is the subject of at least 2 class action suits to date. When call was placed they wanted me to FaceTime video the control panel on my refrigerator which they have no right asking for this is invasion of privacy who would do this for someone they do not know! Where do we join the suit? I gave up as the warranty expired. Had we known this was an issue we would never have began the lease. If they would have offered to replace the refrigerator before knowing this is not the only Model# with the issue I may would have said yes, but now no. with a fix. The model number is RF23HSESBSR/AA. We just found out about this lawsuit this month from a appliance service man. Samsung Researchs latest AI and robotics technology provides the answer! Any insights would be appreciated. The latest, Read More The Samsung Galaxy S23 leaked colors: Sneak peek!Continue, Samsung Electronics Co., Ltd.today introduced its One UI Watch user experience at Mobile World Congress (MWC) today. Is there anyway we can get reimbursed for the cost of the refrigerator plus the service calls. We have a 10-year old fridge. Christina Spicer | November 15, 2019. Q: What Kind of Compensation Can Consumers Expect? Weve had the service department at our house two separate times and paid for both service calls. Some days it works fine then little to no ice the next day. SAMSUNG ILLINOIS CLASS ACTION LAWSUIT: JOIN NOW, 2. The suit states that Samsung has failed to issue a recall, repair, or replacement for consumers affected by the faulty fridges. My icemaker leaks water, freezes up its a mess, very frustrating. Your help would be appreciated. U.K. News; Canada News; User Login; Lawsuits & Settlements . My advice is to call since this has been settled. Ron, You are good man, you will be lucky to gat a piece of paper from the settlement, IF there is one. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. are pieces of crap i have already spent enough money looking at it in the trash can.i am retired and on ss cant aford this anymor,by the way how in the world do you get tour name on list fi=or law suit all i get is from one site to another????? Our Samsung refrigerator is a great design, but the ice maker is useless. What was the full number 1-856-772 ? I would like to join to class action lawsuit as well. Access to top freezer was useless, so to stop the water leak damage, I used the Off button for the water and freezers. Im surprised we havent been sick from the temperatures not staying as cold as it should. In response to this report, the company ordered all of its consumers to participate in mediation, which may take months or even years. I see several others have asked. can anyone tell me how to join the class action lawsuit. As owners of these fridges we should have been notified of this lawsuit. Save my name, email, and website in this browser for the next time I comment. Samsung customer support is available to provide assistance with repairs, replacements, and other issues related to Samsung refrigerators. Samsung refrigerator ice maker issues create class action lawsuit. Your email address will not be published. Get browser notifications for breaking news, live events, and exclusive reporting. We are not paying for a service that is due to a faulty product! We have now given up on thawing it out and now we purchase ice to have cold beverages. Model RF263BEAEBC is the worst refrigerator Ive owned, and I will not buy another from Samsung. One of the best ways for consumers to avoid problems with their Samsung refrigerators is to maintain them properly. I would like to join the class action soon to get Samsung, I have a French door sanitizer that was bought in 2016, the icemaker stays frozen up no ice cues can come out, my brother-in-law comes down about every six months and he would defrost it and and get it working again. The attorney representing the Samsung refrigerator in the case is Darryl Myhre. Ive more than paid for that refrigerator just in ice. Thank you this has been a nightmare. The compensation varied depending on the type of refrigerator and the problems experienced. We go through a lot of ice and that model had the largest ice maker I could find. Does anyone have any insight on what we can do? I had to take a hair dryer to it every few months. We have a side by side Samsung RF28HFEDBSR/AA purchased from Best Buy in 2015 & after the first year same issues with ice maker, freezer freezing over, temp issues & water leaking. I am also a samsung refrigerator owner who has had problems. I have theexact refrigerator and exact same issue with my ice maker. Q: What Are the Eligibility Requirements for Compensation? No cost to me whatsoever and it works perfectly, although for how long I cannot predict. If you complete the form in a matter of minutes or seconds, you could wind up receiving thousands of dollars back. I have referred this from the local dealership to corporate. PLEASE HELP BECAUSE WE CANNOT AFFORD TO BUY ANOTHER REFRIGERATOR. Just finished taking everything out of my fridge. Its also important to keep in mind that compensation varied depending on the specific problems experienced and the model of the refrigerator purchased. Consumers who had suffered significant losses as a result of the defects in their refrigerators, such as the loss of expensive food or the need to purchase a new refrigerator, were also eligible for additional compensation. They noted that customers sent more than 600 complaints to the Consumer Product Safety Commission about Samsung refrigerators between January 2019 and December 2021. The proposed class action lawsuit follows closely behind a separate Whirlpool class action lawsuit that was recently settled for $21 million to resolve allegations concerning defective drain tubes in refrigerators manufactured by the company that caused freezing resulting in water leakage. i have MODEL # RF263BEAESG/AA But I dont have Facebook and cant find any links to lodge my complaint or join the lawsuit. Required fields are marked *. Although an individual can sue a large company, such as Samsung, it is often ineffective to do so financially. Despite the lawsuits lengthy process, it has helped consumers recover their money. For more details about Samsungs trolling lawsuit, please visit our website. MY SON, MY DAUGHTER AND I ALL HAVE SAME SAMSUNG REFRIGERATOR AND WE ALL HAVE SAME PROBLEMICE MAKER FREEZES UP AND NO LONGER WORKSTHE REFRIGERATOR BUILDS UP ICE IN BACK OF REFRIGERATOR AND LEAKS WATER OUT THE BOTTOM UNDER DRAWER.I HAVE HAD A REPAIRMAN COME TWICE.AND CHARGED ME ALOT JUST TO USE A HAIR DRYER TO UNFREEZE THE ICE COMPARTMENT..HE REPLACED SOMETHING IN BACK OF INSIDE AND CHARGED ME LIKE 150.00 THEN IT KEPT HAPPENING AND ANOTHER REPAIRMAN WANTED 500.00 TO REPLACE INSIDE BACK OF REFRIGERATOR..NEVER NEVER AGAIN AM I BUYING A SAMSUNG AND FEEL BAD MY 2 KIDS WHO GOT HOUSES OF THEIR OWN ARE HAVING SAME EXACT PROBLEMSMY SON WENT OUT AND BOUGHT JUST AN ICE MAKER SO THEY COULD HAVE ICE. We had problems with our Samsung refrigerator icemaker since we bought it. Samsung is the target of a class action lawsuit alleging that the firm concealed a significant design flaw that enables its Galaxy cellphones to prematurely overheat and catch fire. I work out of state and my handicapped wife has had to spend several hundreds of dollars to have it repaired or replaced. I bought the refrigerator last year and its just out of warranty and Im just now finding about the class action suit. In addition the displayed temperature is 38F while the actual measured temperature is 46F. Used every towel in the house to sop up the water which even traveled to my carpeted floor. Around the same time, some customers filed a class-action lawsuit claiming the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice,. In the past 5 months it has frozen up every other week. Any residual ice may bring the problem to the surface. Two lawsuits have been filed against Samsung: one for the Galaxy Note 7 and the other for overheating mobile devices. Samsung fridge allegedly knew about the flaws in the ice makers and Refrigerator Class but did nothing to fix them or replace them. This is not right when you have a brand you should stand by that brand. Your email address will not be published. This frig was over 2600.00 and Samsung should have taken care of this. Samsung also agreed to implement design changes to prevent future defects from occurring. Piece of garbage. The 35-page lawsuit in Texas federal court alleges defendant Samsung Electronics America has falsely advertised its premium-priced, purportedly durable black stainless steel finish for kitchen appliances while concealing from consumers the "defect" that causes the finish to break down over the course of only a few years of normal use. I would like to join the class action for defective Samsung icemakers. The Ice Room will be steam cleaned of all ice and frost residue. If I have to replace it though, I wont buy another Samsung. Many prospective litigants investigate if a business that has settled a lawsuit has resolved the issue. I have the EXACT same model number and we are having the same issues!!!! NEED my money refunded NOW. Q: How Long Will the Claims Process Take? If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to anywhere from $50 to more than $3,500 in compensation as. I didnt buy these appliancesI bought a new home with the appliances in it. Samsung Refrigerator Ice Maker has not worked since installation the ice maker freezes up and it leaks inside and outside the refrigerator. It has now been having power issues and is glitchy. I would like to be part of the class action against Samsung. Samsung has installed two ice makers and admits the problem will never be fixed, unless they deliver me a new refrigerator. A $4 million settlement has been reached in a class action alleging that All-Clad misrepresented its cookware as dishwasher-safe. It kept over freezing, would not make ice and because it would over freeze we could not get the tray out. I have a 5 door 2015 model RF28JBEDBSG purchased in 2016. You might be surprised. Please add me to the class action lawsuit. If the ice maker is removed, unplug the refrigerator to prevent the cooling loop from freezing while it is in use. The original contract was awarded to Samsung but later sold to Hanwha. Bought at Lowes and they hang up on us as does the Samsung phone numbers. I have a 4 door side by side bought in late 2018, ice maker started freezing up. You spend almost $4000. Samsun French door FDR-French door. They again said they are not the tech so they dont know if it was the ice maker. He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees near the bottom, court documents state. the defrost doesnt and when it does the everything in the freezer defrosts. What is the nature of the Samsung refrigerator class action lawsuit? The new interface is designed to make the Galaxy Watch and smartphone experience more deeply connected. After I unplugged my refrigerator for 5 days to allow it to defrost before the service technician came out, and all the ice melted, it became possible to pull the freezer drawer out all the way. Its almost like Were being punished for a Name Brand Company that should put out better products or pull their refrigerators instead of continuing to sell them knowing they had issues. nope. I have 4 refrigerators that are all under this class action lawsuit. I believe Samsung is liable for this but also Best Buy. The lawsuit was eventually settled in 2021, with Samsung agreeing to compensate affected consumers. I should have complained to Samsung a long time ago. I am hoping to get another 5 years out of it but who knows. Same issue here ice maker icing upbought Samsuck refrigerator 5 years ago for $2400 and it has been doing this all along. Consumers who had purchased affected refrigerators before a certain date were generally eligible, while those who purchased after that date were not. If another classaction is started count me in. This month now we noticed the control panel started blinking and throwing error codes, C-39 and C-40. My refrigerator was growing mold inside the icemaker and they just kept on replacing parts. On behalf of the U.S. operations of the South Korean company, Matthew Jordan and Lisa Saghy, attorneys for the two, filed a complaint in New Jersey last Friday. The ice maker has failed (frozen) five times since I purchased it. How do I become a part of the Samsung Refrigerator lawsuit. The judge is now working with both sides to find . I have to get on my hands and knees and chop the ice out so my freezer door will shut and work properly. our fridge has done the freezing up thing for along time. Might investigate what appears to be additional action assuming our new equipment will go bad as did the original unit. Any suggestions? Moreover, the company failed to offer a service bulletin to address these problems. I know people that have refrigerators that are 40 years old still chilling beer and wine in their garages, so it seems that a refrigerator bought in 2017 should last more than 5 years! So, I set it to 37o and am gearing up to remove and clean and then spray disinfectant on the walls before I reload it. Same issue with Samsung Ice Maker. I dont understand how thats fair when We pay on time every month. I see many folks having the same problem with the ice makers. You could want to drain the drain if the steam isnt going through it adequately. I havent heard a darn thing about any type of settlement, I have to manually defrost my dutch door Samsung fridge about every 2 months!! This is been going on since 2016 I would like to my name entered in the class action suit. As a result, the corporation was the target of a class action lawsuit. 3. It still frosts up and stops working. My sons is identical and his quit also. I have a Samsung refrigerator also, been had problem a month after buying it. Thanks, i also have a sam sung frig and have the ice maker changed and stll week after week im defrosting it cause of ice build uo. So I said well then leave the ice maker ticket so the tech can check it out! I didnt even realize the problems I was having were common until just recently. I run my own Tech Win Reviews blog. The issues seemed to be widespread, with reports coming in from across the United States. Our daughter has one of these and its been nothing but a problem. Looking to YouTube most of the people that have bought the Samsung refrigerators are experiencing problems. My strategy has been to just give up and defrost the ice maker when it freezes up. The plaintiffs contend that Samsung was aware of the flaws in its refrigerator models but chose not to inform customers. They even exchanged it because I hounded them but the second one does the same thing. The original class-action lawsuit was filed in February 2017. I purchased it in Summer 2017. To join a Samsung class action lawsuit, individuals must send a dispute letter to the company with the case number and their signature. The Ice maker also freezes up whereby no ice is rendered. I see many times that someone has asked how they can join the class action law suit. Khristopher J. Brooks is a reporter for CBS MoneyWatch covering business, consumer and financial stories that range from economic inequality and housing issues to bankruptcies and the business of sports. I am on my 2nd rf32 with same problems, they love to make you jump and run around like crazy person. I would like to join the lawsuit. News provided by The Associated Press. We have a Samsung RS263 Side by Side refrigerator. The freezer wouldnt pull all the way out and I didnt realize it was because of freezing. how can we join lawsuit. The case has reached the court level after a year of mediation. Our 3-year-old fridge is broken and our only recourse is to remove it and buy a new one. These things are EXPENSIVE! In the past 5 months it has frozen up every other week. Purchase fridge in 2017, ice maker started freezing up. Finally after several months technician came estimated price to fix was about 30% of cost of the fridge. Some consumers were eligible for free repairs, while others were eligible for cash reimbursements or discounts on the purchase of a new Samsung refrigerator. I guess the first action is now closed even though I never received any original notice. Word of Mouth from Unhappy users of Samsungs products are the best way to stop Samsung. I joined the lawsuit at the height of the opposition and am trying to figure out where to go from here? NBC 6 Responds received more than a dozen reports of problems related to the Samsung refrigerator. I reported that and to Samsungs credit, they paid for the repair. Consumers should expect to receive a response regarding their claim within a reasonable period of time after submitting it. The lawsuit alleges the fridges are defective, fail to keep food at a safe temperature, yet Samsung routinely denies warranty claims. My heart goes out to the thousands of customers that are going through this right now. I have always hated the vegetable drawers because they are almost impossible to remove and replace and they have areas in the front that collect unremovable debris.